Article verified for Release 15.0 on December 8, 2025.
The purpose of this article is to explain how to set up application support contacts.
Setting up a contact email
To set up contact emails,
- Navigate to “System/Settings and customization.”
- Navigate to the “Support” tab.
You will need to fill in the following fields to contact system support from the home page successfully:
- Purpose of mail – Describe the purpose of an email and phone call.
- Email – Provide the desired support email address. The first “Email” field is mandatory and will serve as the default email address.
- Phone number – Provide the desired support phone number.
- Additional info text– Here, you can provide useful details about why you contacted the support. For example, what is the expected time for an email response to the customer’s issues or business hours when support is available, etc.
- Confirm – Save the changes.
- Cancel – Cancel the changes.
You can add up to 3 contacts for users to choose from. However, at least one support contact must be configured.
Support can be contacted from the login page.
