Privacy Policy

This privacy policy outlines how YouTestMe ("we," "our," or "us") collects, uses, protects, and discloses personal information when you use our online examination and proctoring services. We are committed to safeguarding your privacy and ensuring that your personally identifiable information ("PII") is handled in compliance with applicable laws and regulations.

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a data protection law that applies to organizations operating within the EU or handling the personal data of individuals located in the EU. It sets strict requirements for how personal data must be collected, used, and protected, giving individuals greater control over their personal information. The core principle of GDPR is accountability: organizations must not only comply with the regulation but also demonstrate that compliance through appropriate documentation, controls, and practices. At Youtestme (YTM), GDPR compliance is a cornerstone of our privacy and security program. In addition to GDPR, we align our practices with international standards, including:

These frameworks help ensure that our data protection program is robust, transparent, and built on internationally recognized best practices.

This Privacy Policy explains how YTM collects, uses, stores, and protects personal data across our services, including our website, platform, support services, and related tools. It also explains the rights individuals have over their data.

Protecting personal data is a shared responsibility at YTM. Every employee, contractor, and service provider is expected to follow our security and privacy policies.

Our Privacy Policy is part of our broader privacy and security framework, which includes:

We are committed to safeguarding all personal and confidential data entrusted to us.

This policy applies to all individuals whose personal data we process—including our clients, users of our platform, job applicants, and website visitors.

Our goal is to explain in clear terms:

By using any of our services, you acknowledge that you have read and understood this Privacy Policy.

We collect two types of information: personal information (which can be used to uniquely identify an individual) and non-personal information (which does not identify an individual).

We collect information regarding our users and visitors, users of our users, job applicants and others listed in this Policy, as follows:

When you use our website chat widget (powered by Chatwoot), we may collect your email address, name, and any information you voluntarily provide in your messages, as well as limited technical information such as your IP address, browser type, device details, and timestamps. This data is used solely to respond to your inquiry, schedule demonstrations, or provide requested information. It is not used for marketing purposes unless you have explicitly provided your consent.

For the avoidance of doubt, any non-personal information that is linked to personal data to improve the services we offer is considered and treated by us as personal information.

We collect similar information relating to visitors and users of our and our clients' websites ("Users-of-Users"). This information is collected only for our clients as described below.

We also collect information provided to us by potential candidates when applying for any open position posted on the Youtestme website or otherwise, as described below in the Policy.

We collect information as follows:

We collect and use data only when we have a clear and lawful reason to do so. These reasons include:

This information is not used for marketing purposes unless you have explicitly opted in.

We only collect data that is necessary for these purposes, and we apply data minimization wherever possible.

YTM services are not intended for individuals under 18. Youtestme services are not directed to individuals under the age of 18 for direct use. We do not knowingly collect personal data from children as data controllers.

However, in certain cases, our clients (such as educational institutions) may use our platform to test or train minors. In such cases, the client acts as the data controller, and Youtestme a protection agreements.

If you believe that a child’s data has been provided to us inappropriately, please contact us at privacy@youtestme.com.

We store the data we have on the Youtestme infrastructure located in a secure physical environment. All data are organizationally and technically provided through the requirements of the standards ISO / IEC 27001: 2022, ISO / IEC 27701: 2022 and the requirements of the GDPR. Service providers who store or process your personal information on behalf of Youtestme are contractually obligated to store and secure it in accordance with the requirements set forth in the NDA.

Youtestme is responsible for processing the personal information it receives, ie from the point of view of subsequent transfers to a third party acting as an agent on behalf of Youtestme.

In certain situations, Youtestme may be required to disclose personal information in response to legal requirements of public authorities, including compliance with national security and law enforcement requirements, and will only do so if permitted by local data protection laws.

Upon your request, Youtestme will provide information on whether we hold any of your personal information. You can acc ess, correct, or request the deletion of your personal data by writing to us at privacy@youtestme.com. We will respond to your request within the time limit set by local laws or within a reasonable time frame.

Note that permanent deletion removes all your data from Youtestme databases and that the same is possible if regulated by law. Once you complete this process, you will no longer be able to use any of our services, your user account and all its data will be permanently removed, and Youtestme will not be able to renew your account or download data in the future. If you contact our support in the future, the system will not recognize your account.

If you have any doubts about the storage of your data, please contact us at privacy@youtestme.com. We will send a response as soon as possible.

If you apply for a job at YTM, we collect the information you submit, such as:

We process this information only for recruitment purposes and retain it for up to two years unless local laws require otherwise. You may request deletion at any time by writing to: privacy@youtestme.com.

To deliver our services effectively and securely, YouTestMe engages trusted third-party service providers. These providers support our operations by delivering technical infrastructure, communication tools, platform maintenance, and other essential services required for the functioning and improvement of our platform.

We carefully assess all third parties before granting them any access to personal data. Each provider is contractually bound to:

We do not sell or rent your personal data under any circumstances. All access to data is strictly limited to what is necessary to perform the relevant service.

Our platform may contain links to external websites or client platforms. YouTestMe is not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before providing any personal data.

We use Zapier, Inc. (“Zapier”) to automate workflows and integrate certain business applications used by YouTestMe.

As part of these integrations, limited personal data (e.g., names, email addresses, chat messages, uploaded documents, and demo-related information) may be transferred to Zapier’s servers in the United States.

Zapier processes this data solely on our behalf under the Zapier Data Processing Addendum (DPA), and transfers are safeguarded by the EU-U.S. Data Privacy Framework (DPF) and, where applicable, Standard Contractual Clauses (SCCs). Personal data is retained only for the duration of the YouTestMe-Zapier Agreement and securely deleted upon termination.

We may share information about our visitors, clients, and client users with a variety of third parties, including specific service providers, law enforcement officers, and application developers.

When permitted by local data protection laws, Youtestme may disclose or otherwise allow others to access your personal information in accordance with a legal requirement, such as a court order, court proceeding, search warrant, or court order, or in accordance with any other applicable laws.

Information may be shared only in accordance with this policy.

Our platform may include social media widgets (e.g., Facebook Login, Google Sign-In). These features may collect IP addresses or set cookies to function properly. Your interactions with these services are governed by their own privacy policies, not ours.

We use cookies and similar technologies for:

You can adjust your cookie preferences through your browser or through our cookie consent banner.

Note: Third-party platforms (e.g., YouTube, Google Ads) may also use their own cookies. We do not control their practices.

Our chat widget (Chatwoot) sets an essential session cookie (.chatwoot_session) to maintain your active chat session. Additionally, Microsoft Clarity (.clck, .clsk) and Google Analytics (_ga) cookies may be loaded through the chat widget to improve service quality. You can manage your preferences through our, available in the bottom-left corner of every page.

More details about the types of cookies we use and how you can control them are provided in our Cookie Policy in “Cookie Preferences” center, located in the bottom-left corner of every page on our website.

We may use your personal information to send you promotional content and messages via email, text messages, direct text messages, marketing calls and similar forms of communication.

If you do not wish to receive such promotional messages or calls, you may notify Youtestme at any time or follow the cancellation or STOP instructions contained in the promotional communications you receive.

We take steps to limit the promotional content we submit to a reasonable and proportionate level and to send you information that we believe is of interest or relevance to you, based on your information we have received.

Through the requirements of ISO / IEC 27001: 2022, ISO / IEC 27701: 2019 and GDPR, Youtestme has taken all technical and organizational measures to allow you to access, receive a copy, update, modify, delete, or restrict the use of your personal data. data. Before disclosing the requested personal information, we may ask you for additional information to verify your identity and for security reasons.

You have the right to file a complaint with the local data protection supervisor, and we recommend that you contact us first.

If you wish to access and / or request us to make corrections to the personal data you have stored with us or wish to request a list of personal data (if any) that we have disclosed to third parties for direct marketing purposes, please contact us at privacy@youtestme.com.

We will make all reasonable efforts to investigate your request immediately (unless we ask you for additional information to fulfil your request), in accordance with legal and other permissible considerations.

We retain personal data:

Once your request has been resolved, the messages are securely deleted, unless retention is required by law or a client agreement.

We regularly review data retention practices to ensure compliance with privacy standards.

Youtestme implements security measures through the standards ISO / IEC 27001: 2022, ISO / IEC 27701: 2019, SOC 2 Type II and the requirements of the GDPR, to protect the information, you share with us, including physical, technical, and organizational measures.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly seek new third-party ways and services to further improve the security of our services and protect the privacy of our visitors and users.

Regardless of the measures and efforts taken by Youtestme, we cannot and do not guarantee the absolute protection and security of your personal information, customer information or any other content we receive. Therefore, we encourage you to set strong passwords for your user account and user website and to avoid us or anyone with any sensitive information believing that their disclosure could cause significant or irreparable damage. We also encourage you not to share any personal information in any of these areas.

All chat messages, emails, and related metadata collected through Chatwoot are encrypted in transit via TLS/HTTPS.

If you have any questions regarding the security of our services, please feel free to contact us at privacy@youtestme.com.

We are committed to providing your personal information and use a variety of organizational and technical measures.

YouTestMe does not provide public forums, comment sections, or open blogs for user-generated content.

Any communication you send to us (e.g., via email or contact forms) is treated confidentially and used only for the purpose of responding to your inquiry.

If we implement public-facing features in the future, users will be clearly informed and advised not to share sensitive or personal data in such areas.

Youtestme will update this Privacy Policy in accordance with applicable law and will disclose any changes in data collection, use and storage practices. If we make any changes that we deem important, we will notify you before the change takes effect. Please review this page periodically for the latest information on our privacy practices.

Unless otherwise stated, our most recent privacy policy applies to all information we hold about you and users of users, in connection with our website and other services.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at privacy@youtestme.com. We will try to resolve any complaints regarding the use of your personal information in accordance with this Privacy Policy.