At YouTestMe, we strive to integrate customer service into every aspect of our business. Our goal is to help customers optimize the use of YouTestMe GetCertified, ensure they are heard, guided, and empowered to advance their knowledge examination platform.
Support package
Free support, no hidden costs. Customer satisfaction always comes first.
Customer support via email
All training materials
Regular software update
Up-to-date manuals and best practices instructions for users and system administrators
Support package
Everything from Standard package, plus:
The priority for providing customer support services
Guaranteed response time
Dedicated personnel via WebEx, email, or phone
Bilingual customer support agents – English and French
In-app chat with customer support agents
Live training
Dedicated Wiki page
Dedicated phone line
Personalized training materials
Support package
Clients can decide on particular customer services, a medium of communication, response time, and availability days of the support team. Support services can be tailored to assist your test-takers before, during, and after the examination. Support services are available only when you need them, during particular testing sessions.
Choose your preferred medium of communication
Define response time and availability days for your support team
Support available before, during, and after the examination
Available only during particular testing sessions when you need it
