This article explains how to troubleshoot problems related to screen sharing during the equipment check process.
By following the recommendations outlined in this guide, you can overcome screen-sharing hurdles and improve your online interactions.
Common Reasons for Screen-Sharing Problems
If you’re having trouble sharing your screen, here are some possible reasons:
- Partial Screen Sharing – If you’re experiencing screen sharing issues, it’s possible that you’re not sharing your entire screen.
- Multiple Monitors – To use multiple monitors, you need to duplicate the display so that all monitors show the same content.
- Screen recording is disabled – You’re using a Mac and haven’t allowed the browser to record the screen.
Solutions for Different Browsers
Depending on the browser used, the steps to troubleshoot screen-sharing issues during the equipment check process can vary. Here are solutions tailored to different browsers:
Using Google Chrome
Required Browser Permissions
Ensure that the Window Management permission is enabled in the site settings:
- Click the Google Permissions settings button
- Select Site Settings.
- Scroll down to find the Window Management permission, and from the dropdown menu, select Allow.
Sharing the Screen during the Equipment check
During the first step of the Equipment check, the system will prompt you to choose what to share. Please make sure to select the “Entire Screen” option.
- Choose the Entire screen tab.
- Click on the screen box.
- Click on the Share button.
Note: If you are using multiple displays, make sure to duplicate them or disconnect the extra monitors.
Using Mozilla Firefox
Sharing the Screen during the Equipment check
- Click on the Retry button.
- Choose the Entire screen option from the Select Window or Screen drop-down.
- Click on the Allow button to permit screen sharing.
Note: If you are using multiple displays, make sure to duplicate them or disconnect the extra monitors.
Using A MacOs
Ensure that screen recording is enabled by following the instructions for Enabling Screen Sharing on Mac.
Resharing Your Screen During the Exam
If screen sharing stops during your exam due to reasons such as an unstable internet connection or accidental interruption, follow these steps to resume sharing your screen:
- Notification to Reshare: When screen sharing stops, a notification will appear next to your video bubble, prompting you to share your screen again.
- Screen Sharing Dialog: Click on the notification to access the screen-sharing dialog specific to your browser.
- Select Entire Screen: Ensure you select the Entire Screen option in the dialog.
- Choose the Screen: Select the screen to activate the “Share” button.
- Complete the process by clicking the “Share” button.
This will restore screen sharing and allow you to continue the exam seamlessly.
