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This article explains how to resolve issues related to face capturing during the equipment check process.
Recommendations #
If you’re having trouble passing the face-capturing step, here are some recommendations:
- Make sure that your face fits into the frame on the screen.
- Ensure that there is enough light in the room.
- Glasses’ reflections may also be a problem, so try taking a photo without glasses if you wear them.
- Turn off other camera applications, such as Skype or another browser.
- Antivirus can also block camera access, so try disabling the antivirus (or camera protection) and refresh the current tab in the browser.
- Try using another browser, such as Mozilla Firefox or Google Chrome.
If you’re a Mac user, you can check this link for additional help.
