This article provides instructions on how to inform candidates of their results through email notification, including a link that grants candidates direct access to the results section.

Tailoring the Email Notification for Results #

Users with an Administrator role possess the capability to personalize the email notifications sent by the application to candidates.

To edit the results email notification, please follow the following instructions:

1. Select System from the main menu and choose Settings and Customization.
2. Navigate to the Notifications panel.
3. Find the Test results notification and click on the Edit option in the e-mail notification column.

Include the $directLink$ variable in the email notification template, make the necessary adjustments, and then click the “Save” button to save the modifications.

Make sure the email notification is Enabled.

The email notification from the candidate’s perspective #

Upon the availability of results, candidates will receive an email notification inclusive of a direct link that grants them immediate access to their results, eliminating the need to log into their accounts.

Testing the results email notification #

Before releasing the results, it is crucial to conduct a thorough examination from a student’s standpoint, using a dummy student account linked to your email address, in order to ensure that the email notification settings have been configured correctly.

To assess this feature, please adhere to the following guidelines:

1. Access the main menu and select “Tests.”
2. Opt for the “Manage tests” option.
3. Select the specific test and proceed to the “Candidates” tab.
4. Assign the test to the dummy student account, and then log in as a student using that account to complete the test.

Depending on the test result settings, notifications can be dispatched to candidates either upon completing the test or after an administrator reviews and approves the results for release. If the “On manager approval” option has been selected, it may be necessary for you to review the candidate’s results and subsequently publish them:

1. Once you finish the test as a dummy student, log in as an administrator, navigate to the finished test, and choose the Candidates panel.
2. Find your dummy student, using the Search option in the Username column.
3. Click on the Options (three dots).
4. Select the Report option.

1. Click on the Make it visible to candidate button. This will trigger the email notification you prepared earlier but only for your dummy student.
2. Click on your profile icon in the top right corner.
3. Select the Sign-out option.

It is important to sign out before accessing the application as another user because the system is not intended for logging in with multiple users at the same time using the same web browser and this can cause Error screens to appear.

1. Search for the email notification sent by the system.
2. Make sure to check your Spam and Trash folders.
3. If you didn’t receive the notification, wait for a few minutes and refresh your mailbox.

If you still didn’t receive the email notification, sign in as an administrator and check the mail server, and the sent emails.

Checking the personal report as a dummy student #

If you received the notification, click on the direct link in the notification.

1. Check if everything you want to display to the students is displayed in the personal report.

If it is not, use another web browser to access the application as an administrator.

1. Find your test and open the Settings panel.
2. Click on the Personal Report settings.
3. Check/uncheck the options you would or wouldn’t like to display in the student’s personal report.
4. Click on the Save option.
5. Go back to the browser where you are logged in as a student and refresh the page. This will immediately update the personal report according to your latest settings.

Checking the awarded certificate(s) as a dummy student #

Next, check if the student was awarded the certificate(s) they were supposed to.

1. Click on the Export certificate button.
2. Choose Export as a PDF option.
3. Check if the certificate contains all the information you want to include in it.

If the student wasn’t awarded the certificate they were supposed to or the certificate does not contain all the information you wanted, use another web browser to access the application as an administrator.

1. Find your test and open the Settings panel.
2. Click on the Certificates.
3. Check if you attached the certificate to the test. It should be visible on the Certificates panel if you did.
4. Check if the condition for receiving the certificate is set up properly. Click on the Options (three dots) and choose Edit condition to see the condition you specified for awarding this certificate in this test. If you didn’t attach and set up certificate(s) properly, contact our support team for assistance, because attaching the certificate at this point and changing the conditions will not affect students who previously attempted the test, only future ones.
5. To change the information on the certificate, click on the Options (three dots) and choose Edit. Update the parameters you want and click on the Save button. Confirm that you want to change the certificate, but keep in mind that this will apply the modifications across the system, which you should especially have in mind if you attach this certificate to other tests.

Go back to the browser where you are logged in as a student and refresh the page.

1. Click on the Export certificate button.
2. Choose Export as a PDF option.
3. Check if the certificate contains all the information you want to include it.
4. Select the Sign-out option.

It is important to sign out before accessing the application as another user because the system is not intended for logging in with multiple users at the same time using the same web browser and this can cause Error screens to appear.

Checking the awarded certificate(s) of a real student #

The final check, before publishing the results, should be using the profile of a real student who attempted the test.

1. Use another web browser to access the application as an administrator.
2. Find your test and open the Candidates panel.
3. Choose one real student.
4. Click on the Options (three dots) and then the Report option.
5. Check if they received the certificate(s) they were supposed to.

Releasing the test results #

1. If you went through all these checks, click on the Show results button.
2. Confirm that you want to release the results to the students.

This action will send the notification only to the students whose results were not yet released.

If some students previously attempted the test and you released their results to them, they will not receive any email notification.

Checking if the emails were sent #

As a final check, check if the emails were sent.