Article verified for Release 14.1 on February 11, 2025.
This article explains the steps to troubleshoot login issues when trying to access your account. If you find yourself unable to log in using the credentials provided in the email, we’ll guide you through some simple solutions to get you back into your account.
Trouble Logging into the Application
If you are unable to log in using the credentials provided in the email:
- Refresh the Page: Sometimes, login issues can be resolved by refreshing the login page. To do this, press Ctrl + Shift + R on your keyboard. This will force a full page refresh, and it often helps if there are any temporary glitches.
- Manually Enter Your Password: If copying and pasting your password isn’t working, manually type it in. This can prevent any formatting issues that may occur when pasting from the email.
- Use the Forgot Username/Password Option: If neither of the above steps works, click on the Forgot username or password option on the login page.
Forgot Username
Enter the email address associated with your GetCertified account. After submitting your email, check your inbox for a username reminder email. Sometimes, these emails may land in your spam or junk folders, so be sure to check those as well. For more information on how to do that, check this article.
Forgot Password
Enter your username and the email address associated with your GetCertified account. After submitting your email, check your inbox for a “Changed user’s password” email. Sometimes, these emails may land in your spam or junk folders.
By following these steps, you should be able to resolve most login issues and regain access to your GetCertified account.
Note: If you use your professional email address, please be aware that many organizations implement stringent email filtering systems to safeguard against security threats. These filters can automatically block automatic emails sent by the system. Please contact your exam instructor if you have not received the reset password email.
